Privacy Policy

This privacy policy (the “Privacy Policy”) of Ivanhoé Cambridge[1] (“Ivanhoe Cambridge” or ‘’IC’’ or ‘’us’’) generally applies to any personal information (as defined below in the section entitled Definition of Personal Information) collected and processed by Ivanhoe Cambridge from or about guests, tenants (which includes retailers and occupants of our properties), services providers or business partners (hereinafter “users”).

The objective of the Privacy Policy is to help you understand our practices concerning the collection, use, sharing and retention of personal information and of the choices you can make in this regard. Our websites and mobile apps are also governed by applicable terms of use, the Website and Mobile App Terms and Conditions Of Use, and the use of Wi-Fi is governed by the Wi-Fi Terms Of Use. These documents can be accessed through each property website, mobile app or Wi-Fi portal
Generally, by interacting and / or doing business with IC and / or submitting information to IC in connection with using Ivanhoe Cambridge's services (through our website, by email, in person, by telephone or by any other means), you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Policy.

This Policy does not apply to third-party websites or third-party services which may be accessed by clicking on links appearing on such websites, and Ivanhoe Cambridge is not responsible for such third-party websites or services. If you follow a link to a third-party website, that third party will have its own privacy policies which you should review before submitting any personal information.
If you are located in the European Union or in the United Kingdom, you may have additional rights which are described in Appendix A of the Privacy Policy entitled EU/UK Notice.

DEFINITION OF PERSONAL INFORMATION
When used in this Privacy Policy, personal information means “any information about an identifiable individual”. This may include contact or demographic information, information relating to your communications with us or more technical information (such as users’ IP addresses, usernames,) but only when this information can identify you as an individual. Ivanhoe Cambridge may use and share information which is anonymized and/or aggregated.

Learn more about what personal information and non-identifiable information mean.

Personal Information.
Personal information may include, for example, your name, contact information, home address, telephone number, email address, information relating to your inquiry with us, any complaints documented in a file or other personal or demographic information. It may also include other types of more technical information such as users’ IP addresses, usernames, browser history (pages accessed, date of access, location when accessed), but only when this information can identify you as an individual.

Non-Identifiable Information.
Personal data that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be personal information. Ivanhoe Cambridge reserves the right to conduct statistical analyses through the use of personal information and/or data collected, including the data collected from individuals who enter our properties, through our websites, mobile apps and/or Wi-Fi on an anonymous and/or aggregated basis in order to understand users’ interests, improve our services and measure interest in and use of our websites and/or mobile apps. Ivanhoe Cambridge reserves the right to provide its analyses based on such anonymous and/or aggregated data to third parties.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?

Information Collected from or about You.
In many cases, we collect personal information directly from you when you visit our premises, interact with us (inquiry), use our services, websites, mobile apps and/or Wi-Fi, register to receive our newsletter or enter a contest or promotion. We may also collect personal information when you rent our premises or when you submit a job application. You will therefore know when we collect this information. In some other cases, we may collect personal information from third parties (for example, from credit score companies or when conducting a background check) but at all times, with your prior consent and/or as authorized by law.

Learn more about what type of personal information we may collect about you and how.

We may collect personal information from you in the following situations:

  • Guests.

We may collect your name, contact information, email address and other similar type of information when you are interacting with us, for instance when you make an inquiry or contact IC in person or through our websites, when you register to receive our newsletter, when you enter a contest or promotion, when you use our websites or Wi-Fi (if you chose to provide your information) or when you download and/or use our mobile apps or any of our applications. When you use our chat services, we will also collect your messaging content. When you use our guest services desks, for example, to rent carts or equipment, book stylist services or purchase gift cards, payment information may also be collected, although your credit card will not be stored on our systems.

  • Tenants, as Individuals.

We may collect the name, address, telephone numbers (office, home, cell), email addresses, credit report, information from government issued identification, banking information, insurance policy number and other information regarding insurance, photograph for access card purposes as well as details regarding the existence of a dispute between a consumer and a merchant.

  • Suppliers and Other Business Partners, as Individuals.

We may collect the name, address, telephone numbers (office, cell), email addresses, IT systems activity logs and in certain circumstances, personal information collected in the context of a background check (such as employment records, credit records and criminal records).

  • Employment Applications.

We may collect the information which you have included in your resume when you submit a job application or when you apply for a position with Ivanhoe Cambridge.

Information Collected Automatically.
In some cases, we may collect information automatically which may not necessarily identify you as an individual. This may include information collected via our video surveillance system on our properties, technical information collected when you visit our websites, or use our mobile apps, IT systems and/or Wi-Fi, geolocation (if you use our mobile apps, Wi-Fi and/or similar technologies, including anonymized data received from third parties in accordance with applicable laws), traffic information, demographic information (estimated gender, age, humour) and device count information collected via Anonymous Video Analytics or other similar technologies that you may encounter when you visit our properties, metadata (mobile phone number and date/time stamp) when you use our chat services, profile information if you use a social media account when interacting with IC and your vehicle information if you park on one of our properties.

Learn more about what type of personal information we may collect automatically.
We may collect the following type of information automatically:

  • Video Surveillance.

As a security measure for our properties and in order to ensure the safety of our guests, tenants, retailers and occupants of our properties, we may use video surveillance at various locations on our premises. This collection is subject to applicable privacy laws and may be shared in limited circumstances, as detailed in the section of this Privacy Policy entitled Sharing of Personal Information.

  • Browser, Device and Technical Information.

When you visit our websites, or use our mobile apps, and/or Wi-Fi, we may use electronic means such as cookies, to collect technical information about your browser or device, and about your usage of such websites, mobile apps, IT systems and/or Wi-Fi. This information may include information about your visit or usage, including the IP address of your device/computer, the browser you used to access our websites, mobile apps, IT systems or Wi-Fi, your operating system, your mobile device’s MAC address, resolution of screen, language settings in browsers, the site you came from, keywords searched (if arriving from a search engine), the number of pages viewed, as well as information you captured and advertisements you saw. For information on how you can limit the type of information that we collect, use or share about you when you visit and/or use our websites, mobile apps or Wi-Fi, please refer to the section of this Privacy Policy entitled Right to Withdraw Consent. We may also collect and use the following type of information:

  • Google Analytics: We use Google Analytics which allows IC to see information on users` online activities including, but not limited to, page views, source and time spent on our websites and/or mobile apps. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to a particular individual. You may opt-out of the use of Google Analytics by visiting the Google Analytics opt-out page.
  • Google AdWords: We use Google AdWords remarketing to advertise Ivanhoe Cambridge across the Internet and to advertise on third party websites (including Google) to previous visitors to our websites. AdWords remarketing will display ads to you based on what parts of the Ivanhoe Cambridge websites you have viewed by placing a cookie on your web browser. It could mean that we advertise to previous visitors who haven’t completed a task on our site or that we advertise on the Google search results page, or a site in the Google Display Network. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on our websites, so that they may show you ads relating to that page. If you do not wish to participate in our Google AdWords remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
  • Geolocation Information.

If you chose to use our mobile apps, some functionality or services may depend on the use of your geolocation information. We will only collect such information if you chose to use such functionality or services. We may send you notifications that you chose to receive, such as reminder alerts, deals, recommendations, weekly digests and parking prompt notifications. You may manage your notification preferences directly in the mobile apps. When you use our Wi-Fi or similar technologies, we may gather information about your device, such as an anonymized version of your device’s MAC address and the Relative Signal Strength Indicator (RSSI), to determine your device’s approximate location within our properties. This information is used to improve your ability to use our Wi-Fi service and connect to our network, to manage our services, including troubleshooting, and to generate location analytics in an aggregated format, as further detailed in the section of this Privacy Policy Why Do We Collect Personal Information?. You should note that your use of our Wi-Fi is also subject to our Wi-Fi Terms of Use. Please note that recent devices may automatically generate randomized MAC addresses.

  • Traffic, Demographic and Peripheral Count Information.

In some cases, we may use, and/or allow third parties to use, cameras and other technologies in our malls to conduct anonymous video analytics (“AVA”) and anonymous traffic analysis. This allows IC to estimate the number of individuals in our properties but does not allow IC to identify them. We do not take or store any photos or video records of our guests.

  • SMS and Webchat.

When you use our chat services, we may collect metadata, such as your mobile phone number and date/time stamps, linked to your interactions. We may also gather certain information automatically from electronic communications with you and store it in log files. This information may include IP addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp and click stream data.

  • Social Media.

If you sign into one of our websites, mobile apps or Wi-Fi using a social media account such as Facebook or Twitter, we will collect information that you have added in your registration profile from those accounts, and which is made available to IC by default by Facebook or Twitter. For instance, when you log in to our Wi-Fi using your social media account, you authorize us to collect (or to receive) information about your profile, such as your name, age, gender and email address. We may also collect personal information about you from your use of social media networks you participate in (“Social Media Channels”), although at all times, in compliance with applicable privacy laws. You may also choose to participate in a third party app or feature (such as one of our Facebook or Twitter apps or a similar app or feature on a third party website) through which you allow IC to collect (or the third party to share) information about you, (including personal information) such as details of your friends/connections, “likes”, comments you have shared, groups and location. In addition, we may receive information about you (including your personal information) if other users of a third-party website give IC access to their profiles and you are one of their friends/connections or information about you is otherwise accessible through your friends’/connections’ web page, profile page, or similar page on a Social Media Channel or other third-party website or interactive service. We may supplement the information we collect about you directly with the information we receive from third parties in order to enhance our ability to serve you, to tailor our content to you and send you details of promotions and/or offers which we believe may be of interest to you, although at all times, in compliance with applicable privacy laws.

  • Vehicle Information.

If you park on one of our properties, we may collect information about your vehicle for the purposes of managing our parking facilities, providing parking services to you, and enforcing our parking regulations.

WHY DO WE COLLECT PERSONAL INFORMATION?
Ivanhoe Cambridge may use your personal information for the following purposes or otherwise, with your consent or as permitted or required by law:

General business-related purposes. Ivanhoe Cambridge collects personal information for general business related purposes such as to manage its business, provide or deliver a product or service requested (through the use of our website, mobile apps and/or Wi-Fi) or when necessary for the safety of a product or service that we provide or deliver (ensure the security of our properties, authenticate the identity of individuals contacting us, monitor use of Wi-Fi to ensure that it is lawful and complies with the Wi-Fi Terms of Use). We may also collect personal information as necessary to ensure the efficiency of the Ivanhoe Cambridge information systems and networks,  protect their reliability and security, as well as, prevent or reduce our commercial risk (internal training and quality assurance, prevention of fraud, unauthorized activities, claims and other liabilities).

Learn more about the business-related purposes for which we collect personal information from guests, tenants, suppliers and other business partners, and employment applicants.

More specifically, we may collect personal information from guests, tenants, suppliers and other business partners, and applicants for the following purposes:

  • Guests.

We collect personal information from you as guests to provide you with the information requested or to contact you in order to answer your questions, requests or inquiries, to administer the contest or promotion which you have entered, or to send you our newsletter if you have registered to receive a newsletter through one of our websites or our mobile apps, or if we have your implied consent to send you such communications. If you have accessed, registered or signed in to one of our websites, mobile apps or Wi-Fi, we may also collect personal information from our you to complete registration, to measure and monitor traffic to the websites and/or the mobile apps, improve the effectiveness of our websites and/or apps, or enhance the user experience. We may collect your personal information to process your request, provide and manage our services, including troubleshooting, and monitor, detect and respond to any activity that may be unlawful, harm the safety of our services, property, network, employees or guests, or otherwise breach an applicable agreement, such as our Wi-Fi Terms of Use. Moreover, we may collect anonymous information or de-identify personal information collected from our guests to understand and assess their interests and changing needs with a view to improving our products and services and developing new ones, as well as to evaluate potential improvements or other modifications to the functionality of our websites and mobile apps.

  • Tenants.

We collect personal information from tenants to evaluate their creditworthiness, evaluate and process applications for tenancy, prepare leases and to provide tenants with relevant information and services throughout the term of the lease (including specialized services and memberships, such as for parking and fitness facilities). We may also use tenants’ personal information for emergency, security or incident reporting involving video, swipe card and other surveillance methods, for insurance, security and risk management purposes, and generally speaking, to establish, manage or terminate our business relationship.

  • Suppliers and other business partners.

We collect personal information from suppliers and other business partners to evaluate and select them, to initiate orders, process payments, maintain our business relationship, to establish and maintain responsible business relations with clients and partners, to provide ongoing service, to protect the security of our IT systems, such as by maintaining activity logs, and to manage risk.

  • Applicants.

We collect personal information from applicants for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within Ivanhoe Cambridge as well as other career development resources.

Research and development purposes.
Subject to applicable laws and, when necessary, with your consent, we may collect and use anonymous or de-identified information to understand and assess the interests and changing needs of our guests with a view to improving our products and services and developing new ones, to measure and monitor traffic to our properties, to understand how our guests interact with our properties, and how many guests return and/or visit our other properties, to evaluate potential improvements or other modifications to the functionality of our websites, mobile apps, Wi-Fi and to our properties, as well as to improve the experience of  guests at our properties.

Learn more about the internal research and development purposes for which we collect and use anonymous and de-identified information.

We may collect anonymous and de-identified information for the following internal research and development purposes:

  • If you visit our websites, use our mobile apps and/or Wi-Fi, we will use browser, device and technical information collected to measure and monitor traffic and improve the effectiveness of our websites, mobile apps and/or Wi-Fi or enhance the experience of our guests. For instance, the technologies used in our properties to conduct anonymous video analytics and anonymous traffic analysis allow us to consider certain demographic information about our guests (such as gender and age) and their location within our properties, on an anonymous basis, for the purpose of improving their mall experience. We may also track devices which have accessed and/or visited our properties or used our services, websites, mobile apps and/or Wi-Fi, on an anonymous basis, for similar purposes. We may use statistical data about traffic in our properties to help us manage our properties, including choosing the most appropriate tenants, and we may share this statistical information with our business partners, including our tenants.
  • We may also use location information collected automatically from your Wi-Fi enabled device or similar technologies, including anonymized data received from third parties in accordance with applicable laws, to generate spatial analyses in an aggregated format, which allows us to understand how our guests interact with our properties, and how many guests return and/or visit our other properties. We use this information to manage our properties and support the operational and decision-making process.

Survey and marketing purposes.

Subject to you providing consent, we may use your information to contact you regarding future services and/or to conduct surveys on the quality of our products, services or customer service, to improve on-site experience or to provide you with offers for additional products and services that we feel may be of interest to you. For instance, if you access our Wi-Fi using your social media account, we may collect and use information about your account (including your name, age, and email address) to inform you about promotions or offers that may be of interest to you, to tailor advertising content to your interests, and to understand the preferences and interests of our guests in order to customize how we promote our products and services on various channels and platforms, including social media channels. For more details on the type of commercial electronic messages that you may receive from us, please refer to the section of this Privacy Policy entitled Electronic Communications and Notifications. To withdraw your consent from such use, see the section of this Privacy Policy entitled Right to Withdraw Consent.

ELECTRONIC COMMUNICATIONS AND NOTIFICATIONS
You may receive the following types of electronic communications and notifications from Ivanhoe Cambridge:

  • Electronic Notifications. You may receive electronic notifications for various purposes including to facilitate or confirm a transaction such as your subscription to our services, to provide you with information about your  use of our services or your current subscription or accounts, to inform you of any incident regarding the security of your information or in order to give effect to a legal right or obligation.
  • Commercial Electronic Messages. You may receive commercial electronic messages (CEMs) from Ivanhoe Cambridge if we have your consent to send you CEMs.

Learn more about the type of consents that we may rely on.

  • Express Consent: You can verify that you have provided consent to Ivanhoe Cambridge (or verify the status of your consent) please contact our privacy officer at the contact number or email address provided in the Contacting Ivanhoe Cambridge section of this Privacy Policy.
  • Implied Consent: Ivanhoe Cambridge may infer your implied consent if: (i) we have an existing business relationship with you or had a business relationship with you which terminated less than two years ago (for instance, you purchased our services, entered into a lease with us, or registered to use our Wi-Fi, etc.); (ii) we have received an inquiry from you within the last 6 months; and/or (iii) you have provided your electronic address to Ivanhoe Cambridge and the CEM sent by Ivanhoe Cambridge complies with the Canadian Anti-Spam Legislation.

For more information on how you may unsubscribe from receiving such commercial electronic messages (CEMs) please refer to the section in this Privacy Policy entitled Right to Withdraw Consent.

YOUR CONSENT
In general, by interacting and/or doing business with us, visiting our properties, subscribing to our newsletter and/or submitting information to us in connection with using Ivanhoe Cambridge services, visiting, interacting with and/or using our websites, mobile apps and/or Wi-Fi, you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Policy and, if applicable, the Ivanhoe Cambridge Website and Mobile app Terms and Conditions  Of Use and/or the Wi-Fi Terms of Use. In certain circumstances, your personal information may be collected, used or disclosed without consent in case of an emergency, when authorized by law (for example, to detect or prevent fraud or an illegal activity) or when required to comply with a court order or a similar type of requirement.
Please note that Ivanhoe Cambridge may rely on a legal basis other than consent if the General Data Protection Regulation or the UK Data Protection Act 2018 apply. For more details, please refer to Appendix A of the Privacy Policy entitled EU/UK Notice.


Learn more about when we may collect, use or disclose your personal information without consent
Exceptions to consent requirement. In certain circumstances, your personal information may be collected, used or disclosed without consent.

These exceptional circumstances may include:

  • where it is clearly in the interest of the individual and consent cannot be obtained in a timely way, such as in emergencies, where the life, health or safety of the individual is threatened, or where legal, medical or security reasons make it impossible or unrealistic to obtain consent.
  • when information is being collected, used or shared for the detection, prevention of or remediation of the breach of an agreement, fraud or other illegal activity, and the collection of consent might defeat the purpose of collecting the information; and
  • to comply with a subpoena, warrant or other court order, requests received from law enforcement authorities, or as may be otherwise required or authorized by law or any competent regulatory authority..

RIGHT TO WITHDRAW CONSENT
Consent may be withdrawn at any time; however, without such consent, Ivanhoe Cambridge may in some cases limit the services it can offer you and/or Ivanhoe Cambridge may be unable to enter into a business relationship, maintain such relationship and/or interact with you, but only to the extent that your personal information is necessary for those purposes. You may also withdraw your consent from the use or sharing of your personal information for marketing purposes or any collection of information from cookies.
Learn more about when and how you may withdraw consent for marketing purposes and collection of cookies
You may withdraw your consent as follows:

  • Mail or Telephone Solicitation and Quality control communications.

You may decide that you prefer Ivanhoe Cambridge not use your personal information to promote new and/or additional products and/or services which may be of interest to you, not share your information with our affiliates, subsidiaries and retailers from our properties and not contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by emailing us at privacy@ivanhoecambridge.com.

  • Commercial Electronic Messages.

You can withdraw your consent for the marketing and commercial electronic communications that Ivanhoe Cambridge sends to you, at any time. To opt-out of marketing and commercial communications, simply click on the link entitled “unsubscribe” or “opt-out” which can be found at the bottom of any commercial electronic communication we send to you. Please note that even if you opt-out of marketing and commercial communications, we may still contact you when required by law.

  • Option related to Cookies.

When visiting or using our websites and/or mobile apps, you can, at any time, block the use of cookies by activating the settings in your browser. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to not accept cookies, or subsequently block cookies, you may not be able to access all or a part of the content of our websites and/or mobile apps. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-ons` settings or visiting the website of its developer.
SHARING OF PERSONAL INFORMATION
Personal information about our users will not be sold or otherwise transferred to unaffiliated third parties without your approval.  However, Ivanhoe Cambridge may disclose personal information when authorized by law or share your personal information with its affiliates, subsidiaries and retailers (which may include our tenants) operating from its properties, for purposes related to service providers that are retained to perform work on our behalf, as well as in the context of a business transaction (for example in the context of a merger or sale of our business).  If you submit an employment application, we may share your information with the retailer who is a tenant of our properties and to whom such application is being made.
Learn more about when we can share your personal information
Ivanhoe Cambridge may share personal information as follows:

  • Affiliates and Business Partners.

Subject to our users rights under the Right to Withdraw Consent section found in this Privacy Policy, Ivanhoe Cambridge may share personal information with its affiliates, subsidiaries and retailers (which may include our tenants) operating from our properties, for purposes related to marketing the services offered by Ivanhoe Cambridge, its affiliates, subsidiaries and such retailers, at all times in compliance with applicable privacy laws.

  • Third Party Service Providers.

We may hire service providers, which may be affiliates, to perform services on our behalf. This may include, without limitation, a person or an organization retained by Ivanhoe Cambridge to perform work on its behalf. We provide them with a limited amount of information which is necessary in order for them to provide the services required and ensure that they have entered into contractual arrangements that provide adequate protection of your personal information. They are prohibited from using the information for purposes other than to carry out the services they have been engaged to provide. These service providers are not permitted to disclose this information to others.

  • As Permitted or Required by Law.

From time to time, Ivanhoe Cambridge may disclose your personal information if such disclosure is necessary for the establishment, exercise or defense of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law, for instance if Ivanhoe Cambridge is compelled to disclose personal information in response to a law, regulation, court order, subpoena, valid summons, search warrant, government investigation, other legally valid request or investigation or if reasonably necessary to protect the rights, property and safety of others or ourselves. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law.

  • Business Transactions.

We may disclose personal information to a third party in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business, business unit or property, or other fundamental corporate change, whatever form it may take. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.

  • Applicants.

If you complete and submit an employment application (including an online application found on our websites), you hereby consent to the disclosure of your completed on-line employment application to: (a) Ivanhoe Cambridge personnel; and to (b) the retailer who is a tenant of our properties and to whom such application is being made.

SECURITY
Ivanhoe Cambridge maintains reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure. You acknowledge that: (i) there are Internet security and privacy limitations which are beyond the control of Ivanhoe Cambridge; (ii) the security, availability, integrity and privacy of any and all information and data exchanged between you and Ivanhoe Cambridge through our websites and mobile apps or when using our Wi-Fi cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party. Because of this, we cannot ensure or guarantee the security of any such information. In the event there is a security incident concerning any of your personal information collected and retained by Ivanhoe Cambridgeunder this Privacy Policy, we may contact you by email, letter, telephone or through other secure form of communication.

RETENTION OF PERSONAL INFORMATION
We have personal information retention processes and retention schedules designed so that we retain users` personal information for no longer than reasonably necessary for the purposes stated in this Privacy Policy or to meet our legal obligations.

LOCATION, STORAGE AND CROSS-BORDER TRANSFER
Your personal information is stored in secured locations and on servers controlled by Ivanhoe Cambridge or its service providers, located either at our facilities or at the facilities of our service providers. Notwithstanding the foregoing, Ivanhoe Cambridge and its third-party service providers may process or store your personal information outside of Canada, including in the United States. In accordance with the laws of those countries, in certain circumstances your personal information may be accessed by foreign law enforcement, regulatory bodies or other authorities. For more information about transfers of personal information outside of the European Economic Area, please refer to Appendix A of the Privacy Policy EU/UK Notice. For more information about our practices and policies regarding the use of foreign service providers, please contact us as described in the section of this Privacy Policy entitled Contacting Ivanhoe Cambridge.

CHILDREN
Ivanhoe Cambridge recognizes the importance of safeguarding the privacy of children and encourages parents to regularly check and monitor their children’s use of online activities. Our services (including our websites, mobile apps and/or Wi-Fi) are not intended for children under the age of fourteen (14). If you are under the age of fourteen (14) please do not use our services (including our websites, mobile apps and/or Wi-Fi), and if you are over the age of fourteen (14) but under the age of majority in the province in which you reside, you should use our services (including our websites, mobile apps and/or Wi-Fi) only with the involvement and permission of a parent or legal guardian. No personal information is deliberately or knowingly collected from children under the age of fourteen (14) by Ivanhoe Cambridge without parental consent. If we are informed that we have collected personal information of a child under the age of fourteen (14) or the applicable legal age in the country of residence of the child, we will delete any personal information related to such child.

UPDATING AND ACCESSING YOUR INFORMATION

  • Your right of access: you have the right to ask us if we are using or storing your personal information. You can also ask us for copies of such personal information.
  • Your right to rectification: you have the right to ask us to rectify personal information you deem inaccurate and to complete information you deem incomplete.
  • Additional rights in the EU/UK: If you are located in the European Union or in the United Kingdom, you may have additional rights which are described in Appendix A of the Privacy Policy entitled EU/UK Notice.

To exercise your rights, please contact our privacy officer at the contact number or email address provided in the Contacting Ivanhoe Cambridge section below.

CONTACTING IVANHOE CAMBRIDGE
If you have any questions about this Privacy Policy or the privacy practices of Ivanhoe Cambridge in respect of how we collect, use and share your personal information, please direct your inquiry to the Communications and Public Affairs department of  Ivanhoe Cambridge, 1001, square Victoria, Suite C-500, Montreal (QC) H2Z 2B5 Canada or contact us by email at privacy@ivanhoecambridge.com or by telephone at (514) 841-7600.

CHANGES TO PRIVACY POLICY
Ivanhoe Cambridge reserves the right to change this Privacy Policy at any time by notifying you of the existence of a new Privacy Policy. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to, posting on our websites and our mobile apps. If the changes are significant, we will provide a more visible notice or obtain consent when required by law. Your continued use of our services, websites, mobile apps and/or Wi-Fi after such modifications will constitute your acknowledgement of the modified Privacy Policy and your agreement to abide and be bound by the modified Privacy Policy.
This version does not substantively change the way we treat personal information compared to the previous version of the Privacy Policy.

APPENDIX A – EU / UK Notice
This Appendix applies when the processing of your personal information is subject to the General Data Protection Regulation or the UK Data Protection Act 2018, for instance because it is handled by an Ivanhoe Cambridge entity located in the European Union or the United Kingdom or because you are located in a Member State of the European Union or in the United Kingdom.

What are the legal bases upon which we rely to process your personal information?
We may rely on the following legal bases to process your personal information:

  • Where it is necessary to enter into or to perform obligations under a contract (for instance when you enter into a lease agreement with us);
  • Where it is necessary for our legitimate interests or for the legitimate interests of a third party(for instance to ensure the security of our properties);
  • Where you have given IC your consent (for instance when you subscribe to our marketing and commercial electronic messages);
  • Where it is necessary to comply with our legal obligations;
  • Where it is necessary to protect the vital interests of an individual.

What are your rights?
In addition to the rights mentioned under the section entitled Updating and Accessing your Information, you may have the following rights:

  • Right to deletion: you have the right to request from IC the deletion of your personal data (for instance, if it is no longer necessary in order to provide our services to you or if you have withdrawn your consent).
  • Right to object or restrict our processing: you have the right to request that IC stop processing all or some of your personal information (for instance if we use it for direct marketing purposes) or restrict its use (for instance, if it is inaccurate).
  • Right to data portability: you have the right to ask us, if technically feasible, to transfer your personal data to a third party or to provide it to you directly in a structured, commonly used and machine-readable format. Please note that this right is subject to certain restrictions.
  • Right to withdraw consent: where we process your personal information on the basis of your consent, (e.g. email marketing), you may withdraw your consent, for instance by clicking on the “Unsubscribe” link included in each commercial electronic communication.

Further, where French data protection law (Loi Informatique et Libertés) is applicable, you also have the right to set guidelines for the retention and communication of your personal information after your death.

If you wish to exercise any of these rights, please use the contact information listed under the section entitled Contacting Ivanhoe Cambridge. You also have the right to lodge a complaint before the supervisory authority of the country where you are located or where the relevant Ivanhoe Cambridge entity is established as detailed in Appendix B.

How do we secure your personal information transferred outside of the European Economic Area?
When we transfer your personal information outside the European Economic Area (including the United Kingdom), we enter into contractual arrangements to ensure the adequate protection of your personal information. For instance, we rely on contracts that incorporate standard contractual clauses approved by the European Commission or other lawful mechanisms under the GDPR to transfer personal information related to our activities in the EU/UK to countries outside of the European Economic Area that are not covered by an adequacy decision.

APPENDIX B – IVANHOE CAMBRIDGE ENTITIES ACTING AS A CONTROLLER


Country

Ivanhoé Cambridge legal entity acting as a controller

Address

Contact details

Canada

Ivanhoé Cambridge Inc.

1001 rue du Square-Victoria, suite 500, Montréal, Québec,
H2Z 2B5 Canada

Isabelle Tremblay
privacy@ivanhoecambridge.com

France

Ivanhoé Cambridge Europe S.A.S.

28/32 avenue Victor Hugo, 75116 Paris, France

Semih Bayar Eden
privacy@ivanhoecambridge.com

Luxembourg

Ivanhoé Cambridge Luxembourg S.à r.l.

4, Boulevard Royal, L-2449, Luxembourg

Semih Bayar Eden
privacy@ivanhoecambridge.com

United-Kingdom

Ivanhoe Cambridge UK Company Ltd

11 Charles II Street, London, UK SW1Y 4QU

Semih Bayar Eden
privacy@ivanhoecambridge.com

[1] Ivanhoé Cambridge means all real estate subsidiaries owned directly or indirectly by la Caisse de dépôt et placement du Québec that are gathered and operating under the Ivanhoé Cambridge banner.